Shark PMS — Property Management Solution
Shark PMS Privacy Policy
Effective Date: September 29, 2026
Shark Vacation Homes LLC, located in Orlando, Florida, United States, provides Shark PMS. This policy explains how information is handled when authorized business users use the platform.
Information we process
We process business-user account and authentication information; property and listing details; reservation and guest information; guest and staff messages; financial, payment, and operational records; device identifiers and push-notification tokens when notifications are enabled; and technical information such as request logs, diagnostics, and app activity. The information available to us depends on the features used and the records provided by authorized users or connected services.
How we use information
We use this information to operate Shark PMS, authenticate and authorize business users, manage properties and reservations, support guest communications, display and maintain financial and operational records, deliver requested notifications, troubleshoot issues, protect the service, and comply with applicable obligations.
Business users and guest information
Shark PMS is intended for authorized business users, not for guests to create general app accounts. Business users may access guest information only as permitted by their organization and assigned permissions. Guest information can enter Shark PMS through reservations, messages, and connected booking channels.
Integrations and service providers
The platform connects with third-party booking, channel-management, messaging, payment, email, push-notification, hosting, and AI-assisted drafting or transcription services where those features are configured and used. Information needed for a requested function may be exchanged with those providers or processed by service providers on our behalf. Provider handling is subject to the applicable service and integration arrangements.
Push notifications
If an authorized user enables notifications, we process device registration and push-token information to deliver operational or message alerts through Apple Push Notification service or other configured delivery services. Users can manage device notification permissions in their device settings; notification content and availability may depend on those settings.
Security
We use access controls, authenticated sessions, transport protection, and operational safeguards designed to protect information. No method of transmission or storage is completely secure, and access is limited according to applicable account and property permissions.
Retention
We retain information for as long as needed to operate the service, support business and accounting records, meet legal or contractual obligations, resolve disputes, and maintain security and audit records. Retention periods can vary by record type, integration, and applicable requirements.
Access, correction, and deletion requests
For access, correction, or deletion requests, contact [email protected]. We may need to verify the request and coordinate with the relevant business account. Some records may need to be retained for legal, financial, security, or operational reasons. Guests may also contact the business responsible for their reservation or conversation.
Children's privacy
Shark PMS is a business platform and is not directed to children. Reservation records may contain information supplied by authorized business users or booking channels about traveling parties; requests about such information can be sent to the contact below.
Policy updates
We may update this policy as the service or legal requirements change. The current version and its effective date will be posted on this page.